Sociology of Orginizations

Center for the Sociology of Organizations
The site for the Centre de Recherche en Sociologie des Organisations includes a presentation of two postgrad formations and of the current research activites and seminars of the laboratory.
http://www.dauphine.fr/cerso/

The Role of Complaints Handlers in Health Care Organizations
Thesis on Dissertation.com. This UK study considers the inherent contradictions in the role of complaints handlers in health care organizations: they are employees of the complained about organization, yet they are expected to impartially oversee a complaint about it.
http://www.dissertation.com/book.php?method=ISBN&book=1581122683